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FAQ

FAQ

How does TheBeadTraders stand apart from the crowd?

TheBeadTraders Policy states a 3 Point Value Pledge making us unique from our competitors.

1 - We selectively make ‘Power Buys’ where we procure bulk beads at their lowest price so that we can offer you competitive pricing and can remain well-stocked for a long period.  

2 - We provide “Quality Inspection” where every item on every order is inspected prior to shipment through a 2 Step Quality Control Process assuring your satisfaction with the order.

3 - We promise “No Substitution Downgrade” where we guarantee to never substitute with a lower quality item PERIOD.  When an item is unavailable or deemed unsatisfactory for fulfillment, we will offer you a refund or another item of equal / higher value.

Does TheBeadTraders offer Wholesale Discounts?

Yes! We offer resellers discounts based on their cart total. To qualify first create an account and submit your company's Reseller License or Tax ID to our email address shown below: 

                                       info@thebeadtraders.com   

A confirmation of your wholesale status will be emailed to you. The wholesale discounts will be visible on all product pages as well as your shopping cart. Wholesale pricing isn't available during store wide sales events. We offer FREE USPS 1st Class shipping on domestic orders above $100.

Where do I enter my discount coupon code?

During checkout, you will find a field on the left-hand side of the screen for entry of your coupon code. Your savings will be deducted from your sub-total. One coupon code can be applied per order.

Does TheBeadTraders’ have a brick & mortar storefront?

By keeping our sales online only - we are able to keep overhead costs low, provide up to date inventory counts, and offer the best possible prices on our bulk beads. 

How do I find more information on a particular item?

Click the item’s thumbnail to find a description, price, photo(s), quantities, and an item number.

How do I search for a specific item?

Simply type your search term into the search field.

 How do I sign up for weekly discount codes?

We have a blue bar with a registration field found in the lower area of our homepage.  Enter your email address to receive our weekly emails so we can inform you of New items or Featured items, and Weekly Deals.

Once my order is placed, how long will it take to ship my package?

Most orders are shipped within 24 to 48 hours from the day you place it, except on weekends and holidays.   

How are shipping costs determined?

U.S. orders over $100 ship USPS first class for free!

Costs depend on the shipping method selected at check out and your Ship To location. See our ship fee chart on our return policy page for more information. 

What should I do if an item is missing or damaged?

Please call us at 1 (877) 436-1427 within three days of receiving your order.  We will replace the item whenever possible or refund the item upon its return.

Do you offer free returns?

Yes, Please use the Returns Portal to start your return and print a pre paid label.

How long do I have to return an item?

You have 30days from the receipt of your package to return the item(s) to our office. 

What is TheBeadTraders’ RETURN ADDRESS?

TheBeadTraders.com

Returns Department

3865 Lawrenceville Hwy, Suite 107

Lawrenceville, GA 30044

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