Returns & Exchanges

ONLINE RETURNS & EXCHANGES

To start your online return please click here 

If you purchased the $2 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $2 free return + exchange protection at the original time of checkout, you will be responsible for the return shipping label fee. 

To be eligible for refund or exchange, items must be in the same condition as they were shipped. Unstrung or  unwashed and all tags attached on every item. Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date. 

Defects must be reported within 3 days of receipt. You will be able to upload detailed images in the return portal. You can contact our staff immediately by calling toll free 1-877-436-1427 or by sending us an email at:  info@thebeadtraders.com. 

CLEARANCE
All clearance items are FINAL SALE.  Items are not eligible for exchange or refund. Re:do Free Unlimited Return for Store Credit or Exchanges is not applicable to clearance and sale items even if purchased with your items.