Returns, Exchanges & Shipping Protection

ONLINE RETURNS & EXCHANGES

To start your online return please click here 

If you purchased the $2.48 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $2.48 free return + exchange protection at the original time of checkout, you will be responsible for the return shipping label fee. 

To be eligible for refund or exchange, items must be in the same condition as they were shipped. Please note: if items are returned unstrung,  they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date. 

Lost or Stolen Packages

 If you have purchased  Package Protection and your order has been lost or stolen, you have 30 days from their original order date to file a claim for our Package Protection. If your claim is approved, you are entitled to either a free replacement or full refund. Please make sure to email us before filing a claim. 

To file a claim please go to the Return Portal . You will be able to select the order that you want to report the shipping issue. 

Defects must be reported within 3 days of receipt. You will be able to upload detailed images in the return portal. You can contact our staff immediately by calling toll free 1-877-436-1427 or by sending us an email at:  info@thebeadtraders.com. 

CLEARANCE
All clearance items are FINAL SALE.  Items are not eligible for exchange or refund.