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Shipping & Returns

Domestic Shipping

Super-fast shipping

Our ‘Super-fast Order Processing Policy’ states that your order will ship within 24 hours of receipt.* The majority of orders are processed and shipped the same day. We at TheBeadTraders.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.

*Orders can be delayed due to: Incorrect address, weather conditions and delay by the carrier.

You always receive free first class shipping on U.S. orders over $100.
 

FedEx Shipment Method Information: FedEx does not ship to PO Boxes, APO or FPO addresses. Changes to delivery addresses: If we are asked to make a change to a delivery address once shipment leaves our facility, we will contact the courier to attempt rerouting the shipment. This may result in additional fees for which you will be responsible.

USPS Shipment Method Information: APO/FPO Addresses: Only USPS Economy Shipping and USPS Priority Mail methods are available for APO/FPO shipments. USPS Express shipment is unavailable to these addresses.

Shipping Options

You will be able to choose your shipping method at the time of checkout. All shipping charges are final; in other words, you will never have to pay more for shipping than what you see when checking out. All orders are shipped via USPS or Fedex the choice is yours.

ServiceTime (after Shipping)CostOrder AmountTracking

 USPS

USPS First Class U.S. 5-7 Business Days Free  Over $100 Limited Tracking
USPS First Class 5-7 Business Days Calculated Less than $100 Limited Tracking
USPS Priority Mail 3-5 Business Days Calculated Any Limited Tracking

 Fedex

Fedex Ground 5-7 Business Days Calculated Any Full Tracking
Fedex 3 Day Select 3 Business Days Calculated Any Full Tracking
Fedex 2 Day Select 2 Business Days Calculated Any Full Tracking
Fedex Standard Overnight Next Day by 5 PM Calculated Any Full Tracking
Fedex Priority Overnight Next Day by 10 AM Calcuated Any Full Tracking

 

Canada

Shipping Via     Time (after packaging)  Cost   Order Amount  Tracking
USPS First Class Varies   Any No Tracking
USPS Priority Mail 6-10 Business Days   Any No Tracking
USPS Express 5 Business Days   Any Limited Tracking



International Shipments

Shipping ViaTime (after packaging)  Cost  Order Amount  Tracking  
USPS First Class Varies   Any No Tracking
USPS Priority Mail 6-10 Business Days   Any No Tracking
USPS Express 7 Business Days   Any Limited Tracking

 

Remember

  • Shipping charges may be higher for some rural areas. 
  • When deciding upon your shipping method, keep in mind we ship Monday through Friday. No orders are shipped Saturdays, Sundays or Holidays. Do not count weekends and holidays when estimating your delivery time. (Fedex does not factor weekends and holidays into their delivery time estimation.)
  • We ship Priority Mail to Hawaii (HI), Alaska (AK) and Puerto Rico (PR). Orders valued over $100 will have additional insurance charges depending upon the destination.
  • Priority Mail is the shipping method for APO's (including Out of Country APO's), Virgin Islands and Guam.
  • Customers with orders shipped internationally are responsible for all duties and taxes.
  • International Customers: All order are shipped USPS. Shipping rates are based on package weight, method, dimension and destination. Therefore, the base rate may not apply to all countries (i.e. shipments to destinations in Africa, Eastern Europe, and some remote areas). For more information on these rates, please contact customer service. Deliveries may take a little longer if customs decides to hold or inspect the package
     

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from TheBeadTraders.com, you are considered the importer of beads and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order's contents as Beads.

 

Problem with your order?

Please contact us immediately at 1-(877)-436-1427

If you are not satisfied with your bead purchase, we promise a refund, credit or exchange within 15 days of purchase.

Items in original condition may be returned within 15 days of delivery for a full merchandise refund.

Merchandise must be returned in unused, like-new condition.  We custom cut chain per your order measurement, so we know that you understand when we cannot offer a return for any chain. 

Except in cases where the return is the result of a shipping error, or the item arrives damaged, original shipping charges are non-refundable.

Steps for return process: 

Step 1. Login to your account and click Completed to see a list of all completed orders.

Step 2. Find the order you wish to return, then click Return Item(s) next to View Order Details.

Step 3. Choose the reason for your return and the return action you’re requesting in the drop down menu. Also, please describe the reason for your return in the comment box.

Step 4. Click Submit Return Request.

Step 5. Wait for your return to be Authorized. 

Step 6. Please package your return with a copy of your receipt and send the package insured with your choice of carrier to:
TheBeadTraders.com Returns
3865 Lawrenceville Hwy suite 107
Lawrenceville, GA 30044

Step 7. You may track your return through your account on Thebeadtraders.com  site or via email, as we will send email updates on the status of your return(s).

Damaged Items & Shortage Claims

Please inspect all merchandise immediately upon receipt. Any damanged or missing items must be reported within 3 days of delivery by calling toll free:

(877)-436-1427.

Return Address

TheBeadTraders.com
Returns Department
3865 Lawrenceville Hwy, Suite 107
Lawrenceville, GA 30044

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